1. Who we are and what this covers
This policy explains how NgenoTech Global (“we”, “us”) handles information in Cloud POS, available at pos.ngenotechglobal.co.ke and through our Android and desktop apps. It should be read together with our general Privacy Policy.
2. Information we process
2.1 Account and business information
- Business name, location, phone number and email address
- Staff user names, roles and login credentials (passwords are stored hashed)
- Subscription, licence and billing details
2.2 Records the business enters
- Sales, receipts, payments (cash, card, M-Pesa references), refunds and reports
- Products, stock levels, suppliers and purchase orders
- Barcodes, prices, branches, tills and cashier shift records
- Customer details the business chooses to record (for example name and phone for loyalty or credit sales)
- Subscription plan, billing history and payment status
2.3 Technical information
- Device model, operating system and app version, for support and security
- Error logs and sign-in activity (IP address, time) to protect accounts
3. Device permissions (mobile app)
The app only asks for a permission when you use the feature that needs it:
- Camera — to scan barcodes and QR codes
- Bluetooth / nearby devices — to connect receipt printers and cash drawers
- Storage / files — to export reports or import product lists
- Internet — to sync data between devices and back it up
We do not access your contacts, microphone or location, and we do not use advertising IDs.
4. How we use information
- To run the POS for your business: record sales, keep stock, print receipts and produce reports
- To sync data across your devices and keep backups
- To provide support, send service notices and manage your licence
- To keep the service secure and prevent fraud
We do not sell your data or your customers’ data, and we do not use it for advertising.
5. Sharing
We share information only with service providers who help us run Cloud POS (cloud hosting, email/SMS delivery, payment processors such as M-Pesa and PayPal), under contracts that require them to protect it; or when the law requires us to.
6. Security and storage
- Data is encrypted in transit (HTTPS/TLS) and access is limited by staff roles you control.
- Cloud POS stores your records on our secured cloud servers so you can use it from any device; short offline periods are synced when you reconnect.
- Business records are kept while your account is active. If your subscription ends or is cancelled, your records are kept for 90 days so you can renew or export them, then deleted, except where law requires longer retention.
7. Your rights and deletion
You may access, correct, export or delete your data. Business owners can request deletion of their whole POS account and records — see Account & Data Deletion. If you are a customer of a business that uses Cloud POS, please contact that business first; we will help them respond.
8. Children
Cloud POS is a business tool intended for adults. It is not directed at children under 18. See our Child Safety Standards.
9. Changes and contact
We will post changes on this page and update the date above. Questions: info@ngenotechglobal.co.ke · NgenoTech Global, Nairobi, Kenya.