1. Our commitment
NgenoTech Global has zero tolerance for child sexual abuse and exploitation (CSAE). These standards apply to every website, POS system and mobile app published by NgenoTech Global, including on Google Play.
2. Prohibited content and conduct
- Child sexual abuse material (CSAM) of any kind, including drawn or AI-generated material
- Grooming, sexualisation, sextortion or trafficking of minors
- Sharing, promoting or requesting content that exploits or endangers children
- Using our services to contact a child for any harmful purpose
3. How we prevent harm
- Our business software (POS systems) is intended for adults operating a business.
- Where an app allows comments or user content, content is moderated and can be reported.
- Accounts that break these standards are removed immediately, and the related content is preserved only as needed for law enforcement.
4. Reporting
Report any concern to info@ngenotechglobal.co.ke (subject: “Child safety report”), or through the in-app report option where available. We review reports promptly, normally within 24 hours.
We report confirmed CSAM to the relevant authorities, including the Directorate of Criminal Investigations in Kenya and the Internet Watch Foundation/NCMEC where applicable. In Kenya you can also call the free child helpline 116.
5. Compliance and contact
We comply with the Kenya Children Act 2022, the Computer Misuse and Cybercrimes Act 2018 and Google Play’s Child Safety Standards policy. Our child-safety point of contact can be reached at info@ngenotechglobal.co.ke.
App-specific statement: Kalenjin Culture App child safety policy.