Privacy Policy

1. Introduction

NgenoTech Global ("we", "our", "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website ngenotechglobal.co.ke, purchase our software products, or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

2.1 Personal Information You Provide

• Full name and email address (when creating an account or contacting us)
• Phone number (when provided for support or WhatsApp communication)
• Billing and payment information (processed securely via payment providers)
• Business name and location (when purchasing business software such as our POS systems)

2.2 Information Collected Automatically

• IP address and browser type
• Pages visited and time spent on site
• Device type and operating system
• Referral source (how you found our website)

2.3 Information from Third Parties

We may receive information from payment processors (M-Pesa, Stripe, Flutterwave) and social login providers you choose to connect.

3. How We Use Your Information

• To create and manage your account
• To process purchases and deliver digital products
• To provide customer support and respond to inquiries
• To send transactional emails (order confirmations, download links, password resets)
• To send marketing communications (only with your consent)
• To improve our website, products, and services
• To comply with legal obligations under Kenyan law
• To detect and prevent fraud or misuse of our services

4. Sharing Your Information

We do not sell your personal information. We may share your data only with:

• Payment processors (Safaricom M-Pesa, Stripe, Flutterwave) to complete transactions
• Email service providers for transactional and marketing emails
• Analytics providers (e.g. Google Analytics) in anonymised form
• Legal authorities when required by Kenyan law or court order

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. Account data is kept for a minimum of 3 years after the last transaction for tax and compliance purposes. You may request deletion of your data at any time (subject to legal retention requirements).

6. Your Rights

You have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete data
• Request deletion of your data ("right to be forgotten")
• Withdraw consent for marketing communications at any time
• Lodge a complaint with the Office of the Data Protection Commissioner of Kenya

To exercise these rights, contact us at info@ngenotechglobal.co.ke.

7. Security

We implement industry-standard security measures including HTTPS encryption, hashed passwords, and restricted database access. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

8. Cookies

We use cookies to improve your experience. Please refer to our Cookie Policy for full details.

9. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us