1. Scope
This page explains how to delete your NgenoTech Global account and the personal data linked to it. It applies to the website ngenotechglobal.co.ke, our software store, our POS systems (including hotels.ngenotechglobal.co.ke and chemist.ngenotechglobal.co.ke) and our mobile apps published by NgenoTech Global on Google Play.
2. Delete your account yourself
- Sign in at ngenotechglobal.co.ke/login.
- Open your Profile (top-right menu → Profile & settings).
- Scroll to Delete account, enter your password and confirm.
Your account is removed immediately and you are signed out.
3. Request deletion by email (any app or system)
If you cannot sign in, or you use one of our mobile apps or POS systems, email info@ngenotechglobal.co.ke with the subject “Account deletion request” and include:
- The app or system name (e.g. Hotel POS, Chemist POS, Sikiza Radio)
- The email address or phone number registered on the account
We may ask you to confirm ownership of the account. We complete verified requests within 30 days and confirm by email.
4. What is deleted
- Your profile: name, email address, phone number and password
- Login history, saved preferences and comments you posted
- Referral links and unpaid referral balances
- For POS accounts: user logins for your business and, on request by the account owner, the business records stored on our servers
5. What we keep, and for how long
- Payment and invoice records — kept for up to 7 years where Kenyan tax and accounting law requires it, then deleted.
- Licence key records — kept in anonymised form to prevent licence fraud.
- Backups — deleted data is purged from encrypted backups within 90 days.
6. Contact
NgenoTech Global, Nairobi, Kenya · info@ngenotechglobal.co.ke. See also our Privacy Policy and Data Retention Policy.